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Front Line Focus

Good customer care is vital to all organisations. This course will assist candidates enhance their skills and focus their activities on treating every customer individually, give them individual attention, and keep them coming back! Our Customer Care courses are highly interactive and help your course delegates to demonstrate best practice and exceed customer expectations back in the workplace.

Age Awareness & Customer Care

It comes as no surprise that we are an ageing population. This has implications for all sectors of business, but in particular the Hospitality Indu... More

Disability Awareness

This workshop has been designed for staff in all areas of hospitality to raise their awareness and customer care skills when dealing with customers... More

Reception and Customer Care Skills

The telephone response is very often the first impression a potential customer has of your business. It is therefore essential that your team are a... More

World Host

The principles of customer service is about focusing on the needs of your visitors and customers. The skills and techniques you will learn on this ... More