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Age Awareness & Customer Care

It comes as no surprise that we are an ageing population. This has implications for all sectors of business, but in particular the Hospitality Industry. Understanding the needs and perspectives and ultimately the profitability of the organisation.

This short course is designed for the Hospitality service managers. It aims to raise awareness and understanding of ageing and the practical implications this has for customer care. This course is interactive and encourages participants to draw on their own experiences and expertise. Participants will develop an action plan to take back to their workplace.

The course covers the following aspects:

  • The implications of an ageing population generally
  • Personal ageing perceptions of ageing
  • Working with older people - myths and realities
  • Optimum Customer Service and older people

This course is certified by Mowat Research Ltd: Specialists in Age Awareness.

Please Contact Us for further information.