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Disability Awareness

This workshop has been designed for staff in all areas of hospitality to raise their awareness and customer care skills when dealing with customers with disabilities.

The course covers the following aspects:

  • What is meant by disabled
  • Your responsibilities
  • Legal duties
  • Customer Care Skills for Disabled Customers
  • Practical Tips

This course covers some of the range and underpinning knowledge for units 2GEN1 and 2GEN2.

Please Contact Us for further information.