fb.png  twt.png  Instagram_App_Large_May2016_200.png  Instagram_App_Large_May2016_200.png

Reception & Customer Care Skills

The telephone response is very often the first impression a potential customer has of your business. It is therefore essential that your team is aware that handling calls badly can have a direct effect on the success of your business.

The course includes:

  • Creating the right impression
  • Callers and Company expectations

You will be given the opportunity to use role-play and telephone equipment during the course.

Please Contact Us for further information.