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World Host

The principles of customer service is about focusing on the needs of your visitors and customers. The skills and techniques you will learn on this highly interactive course meet the needs of every service professional.

The course is designed as a lively fun day which will bring out delegates passion for their job role and will give them the tools to deliver excellent customer service to EVERY customer.

Course includes:

  • Using and Remembering Names
  • Making Conversation
  • Positive First Impressions
  • Effective Communication
  • The Power of Listening
  • Handling Customers Concerns
  • The Art of Service Recovery
  • The Value of Tourism
  • The five Key Commitments in Customer Service

Please Contact Us for further information or visit WorldHost