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Skills & Development Courses

People need to have the level of skill to do their job effectively. Our skills training courses cover a variety of topic areas, from hands on craft skills training to personal development programmes. Our industry has obvious skills shortages which can have a detrimental effect on the customer's experience at grass roots level. The nature of the sector allows people to progress relatively quickly to key management positions, however research shows that their soft skills in coping with staff performance, and management of their own communication style is often lacking and out of kilter with the amount of responsibility that managers are expected to cope with.

Advertising & Promotions

This course covers the following topics:

  • Marketing Planning

  • The Image we wish to portray

  • ... More

Age Awareness & Customer Care

This short course aims to raise awareness and understanding of ageing and the practical implications this has for customer care.. More

Appraisal Skills

This course is designed to give you a clear understanding of how to structure and conduct an effective personal performance review.

Objecti... More

Assertiveness Skills

Assertiveness is an essential skill to ensure that we do not get overloaded with everyone's workload and it also helps to keep us from doing other ... More

Bar Service Skills

This one-day course will cover many of the fundamentals that all good bar staff should know.

The course will cover:

Essential Skills for Managers

To be effective and successful in their job, managers and supervisors must meet targets and objectives through tasks performed by the staff in thei... More

Group Training Skills

This course will show delegates how to turn specific training needs into training objectives. How to design, conduct and validate training sessions... More

Hit Your GP!

This is not a course for accountants!

  • Theory of Costing

  • Classifying Costs

  • Menu Costin... More

Housekeeping Heroes

The Housekeeping department is a vital component of the Hotel business. This course is designed specifically for the Housekeeping Team and gives pa... More


This course covers the following topics:

  • Marketing Planning

  • The Image we wish to portray

  • ... More

One-to-One Training Skills

This course has been designed to help supervisors carry out one-to-one training and workplace assessment to define standards of performance. Each d... More

Personal Effectiveness and Teamwork

This course is aimed at Supervisors/Managers and will promote a greater awareness of the attributes and skills necessary to develop teamwork, and a... More

Reception and Telephone Skills

The telephone response is very often the first impression a potential customer has of your business. It is therefore essential that your team is aw... More

Room Sales

This half-day course is designed for front office staff to maximise their room sales techniques and develop a greater understanding of the importan... More

Smarten Up Your Food & Beverage Service

This course is designed for all Food and Beverage staff providing a one-day course giving staff the skills and knowledge to sell and serve Food and... More

Time Management

Take control of your time:

Time management is an essential skill in a very busy work environment.

Organising yourself and not permi... More

Up-Selling & Secondary Spend

This half-day course is designed for Food and Beverage Staff to maximise Food and Drink Sales techniques. The course will highlight the importance ... More

WSET Level 2 Award in Wines & Spirits

Delegates must be 18 or over

The WSET® Level 2 Award in Wines and Spirits is intended for those who have little or no previous knowledge o... More