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Reception and Customer Care Skills

The telephone response is very often the first impression a potential customer has of your business. It is therefore essential that your team are aware that handling calls badly can have a direct effect on the success of our business.

The course includes:

  • Creating the right impression
  • Callers and Company expectations
  • Importance of your role
  • Handling Complaints
  • The Telephone System

You will be given the opportunity to use role-play and telephone equipment during the course.

Please Contact Us for further information.