Modern ApprenticeshipSCQF Level 7: Hospitality, Supervision, and Leadership
¨SCQF level 7
8 units in total
There are no qualification requirements for this apprenticeship, however it would be advisable to have been working with your employer for a minimum of 3 months
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What will I learn?
This qualification covers areas such as team leadership; control of resources; team working; workplace health and safety; and supervision of a wide range hospitality areas.
This qualification is for managers and teamleaders
Your journey to becoming qualified starts here
You will learn on the job and the training will take roughly 12-18 months to complete.
You will earn a salary and work within a team. Your training assessor will schedule visits to assess you in the workplace.
There are mandatory modules and optional modules to select to complete the qualification. The qualification is made up of the following areas depending on your role
Provide Leadership for Your Team
Develop Productive Working Relationships with Colleagues
Contribute to the Control of Resources
Maintain the Health, Hygiene, Safety and Security of the Working Environment
Lead a Team to Improve Customer Service
Contribute to Promoting Hospitality Services and Products
Supervise Food Production Operations
Supervise Functions
Contribute to the Development of Recipes and Menus
Supervise Food Services
Supervise Drink Services
Supervise Off-Site Food Delivery Services
Supervise Cellar and Drink Storage Operations
Manage the Receipt, Storage or Dispatch of Goods
Supervise the Wine Store / Cellar and Dispense Counter
Supervise Vending Services
Supervise Housekeeping Services
Supervise Linen Services
Monitor and Solve Customer Service Problems
Supervise Portering and Concierge Services
Supervise Reception Services
Supervise Reservations and Booking Services
Improve the Customer Relationship
Provide Learning Opportunities for Colleagues
Support the use of Technological Equipment in Hospitality Services
Supervise Practices for Handling Payments
Contribute to the Development of a Wine List
Manage the Environmental Impact of Your Work
Contribute to the Selection of Staff for Activities
Ensure Food Safety Practices are Followed in the Preparation and Serving of Food and Drink
Lead Meetings
