Modern ApprenticeshipHospitality team member at SCQF level 5
¨SCQF level 5
10 units in total
There are no qualification requirements for this apprenticeship, however it would be advisable to have been working with your employer for a minimum of 3 months
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What will I learn?
Hospitality Team Member at SCQF level 5 covers areas such as customer service, team working and the development of meta-skills. This qualification has a wide range of optional units which reflect the varied roles available in the hospitality industry, such as receptionists, bartenders, servers, baristas, crew and team members, guest hosts, and housekeeping assistants.
Your journey to becoming qualified starts here
You will learn on the job and the training will take roughly 12 months to complete.
You will earn a salary and work within a team. Your training assessor will schedule visits to assess you in the workplace.
There are mandatory modules and optional modules to select to complete the qualification. The qualification is made up of the following areas depending on your role
Working as Part of a Team
Providing Customer Service
Developing Meta-skills and Personal Practice
Prepare and Clear Areas for Food and Beverage Service
Preparing Hot and Cold Drinks
Delivering Barista Services
Serving Food and Drink
Maintain Cellars and Kegs
Prepare and Cook Meat and Poultry
Prepare Hot and Cold Sandwiches
Preparing and Cooking Simple Food Dishes
Complete Kitchen Records
Minimise the Risk of Allergens to Customers
Provide Basic Advice on Allergens to Customers
Maintain Food Safety in a Hospitality Environment
Processing Bookings and Reservations
Providing Reception Services
Contributing to Event Delivery
Contribute to Promoting Hospitality Services and Products
Carrying Out Deep Cleaning
Clean, Maintain and Protect Hard Floors, Soft Floors and Furnishings
Cleaning Equipment & Cleaning Areas
Servicing Rooms
Welcoming Customers
Providing Customer Focused Information and Advice
Deal with Customers Across a Language Divide
Selling Products and Services
Processing Customer Payments
Processing Returns, Refunds and Exchanges
Maintaining Customer Records
Processing Customer Feedback
Resolving Customer Service Problems
Handling Customer Complaints
Order Stock, Receiving Stock & Replenishing Stock
Setting Up Promotional Displays
Delivering Service Briefings
Leading Meeting Agenda Items
Using Social Media to Engage with Customers
Planning and Monitoring Own Workload
Undertake Your Duties in a Sustainable Way in Your Workplace
Maintaining Health, Safety and Security
