Duration 30 minutes online

Course Overview:
The Customer Care Awareness Course is designed to provide participants with a comprehensive understanding of the essential principles of excellent customer service. It focuses on building the skills needed to manage customer expectations, communicate effectively, and resolve conflicts. This course helps participants enhance their ability to create positive customer experiences that foster loyalty and satisfaction.

Course Content:

• Introduction to Customer Care

• Effective Communication Skills

• Handling Customer Complaints

• Creating a Customer-Centric Culture

• Problem Solving and Decision Making

• Using Technology to Enhance Customer Care

Who Is It Suitable For:
This course is ideal for individuals working in customer-facing roles, including:

• Employees in customer-facing roles

• Team Leaders

• Managers

 

• The course is suitable for both beginners seeking to learn the fundamentals of customer care and experienced professionals looking to refine their skills and improve their approach to customer service.

By the end of this course, participants will be equipped with the knowledge and practical skills needed to enhance their customer care capabilities and contribute to positive customer experiences within their organisation.

Same day digital certificate will be generated on completion of training to prove due diligence for your staff training records.

Duration 45 minutes online

Our Food and Beverage Service Course is designed to equip employees with the essential skills and knowledge needed to provide exceptional service in the hospitality industry. This course covers a wide range of topics, from customer service techniques to understanding food and beverage menus and mastering proper table service protocols.

Key modules include:

1. Customer Service Excellence: Learn how to engage with customers professionally, handle complaints, and ensure a positive dining experience.

2. Menu Knowledge: Understand the components of a food and beverage menu, from describing dishes to suggesting pairings and upselling items.

3. Service Techniques: Master the essential techniques of table service, including taking orders, delivering food and beverages, and managing customer requests efficiently.

4. Health and Safety: Gain a understanding of personal hygiene standards, and the safe handling of food and beverages.

5. Communication and Teamwork: Develop strong communication skills for working effectively with kitchen staff, colleagues, and customers.

Who is this course for?

• New employees

• Front of house facing employees

• Cafes, restaurant, bar, food service employees

 

By the end of the course, participants will have the confidence to provide excellent food and beverage service, contribute to a team environment, and enhance the customer experience. Whether you're new to the industry or looking to refresh your skills, this course will prepare you for success in the fast-paced world of food and beverage service.

Same day digital certificate will be generated on completion of training to prove due diligence for your staff training records.