Duration – 30 minutes online

Our Manual Handling Course is designed specifically for professionals working in the hospitality industry, offering practical skills and safety knowledge to handle tasks effectively and reduce the risk of injury. Ideal for staff involved in lifting, carrying, or moving objects as part of their daily roles, this course covers essential techniques to ensure proper posture, safe lifting practices, and injury prevention.

What You Will Learn

By the end of this course, you will be able to:

• Define manual handling and its importance.

• Understand the legal responsibilities of employers to prevent, assess, and control manual handling risks.

• Recognise the legal duties of employees to practice safe manual handling techniques.

• Identify common causes of injury and long-term health damage due to unsafe manual handling practices.

• Recognise the key components of an effective manual handling risk assessment.

• Implement strategies to avoid manual handling when possible.

• Identify and use lifting aids and other tools to reduce risks.

• Apply proper manual handling techniques to safely lift and move loads.

 

Who is it suitable for?

• Any hospitality employees

• Restaurant and bar personnel

• Housekeepers

• Kitchen staff

• Front-of-house and back-of-house employees

This course is perfect for both new employees as part of an induction and experienced team members looking to refresh their knowledge. Whether you're working in a busy kitchen, maintaining guest rooms, or managing events, our training will help you work safely, efficiently, and confidently in any hospitality setting.

Same day digital certificate will be generated on completion of training  to prove due diligence for your staff training records.

Duration 30 minutes online

Course Summary:

This comprehensive online course covers the essential principles and practices of COSHH, a vital aspect of workplace health and safety. It is designed to equip learners with the knowledge and skills needed to manage hazardous substances safely and comply with legal requirements. Participants will understand the potential risks associated with hazardous substances and learn to assess, control, and mitigate those risks in various workplace environments.

 

Course Outline:

1. Introduction to COSHH

2. Identifying Hazardous Substances

3. COSHH Risk Assessment

4. Control Measures and PPE (Personal Protective Equipment)

5. Monitoring and Managing Exposure

6. Training and Documentation

7. Best Practices for Creating a Safe Working Environment

This course is ideal for:

• Managers & Supervisors responsible for maintaining health and safety standards in the workplace.

• Employees working with or around hazardous substances.

• New employees as part of their induction

Whether you're managing a cafe, bar, hotel, or any workplace where hazardous substances are used, this course provides the knowledge you need to implement safe practices and safeguard the health of employees.

 

Certification, Upon successful completion of the course, participants will receive a certificate of achievement to demonstrate their understanding of COSHH and their ability to manage hazardous substances in the workplace. This can prove due diligence training in their staff training record.

Duration 30 minutes online

This comprehensive Allergen Awareness Course is designed to help hospitality businesses meet legal requirements and ensure the safety of customers with food allergies. It covers the identification, management, and prevention of allergens in food preparation, serving, and communication.

Course Content:

• Understanding Food Allergens: An overview of the 14 major allergens and their presence in food.

• Legal Requirements: Key regulations governing allergen information and labelling.

• Risk Management: Best practices for preventing cross-contamination in kitchens and dining areas.

• Customer Communication: How to clearly communicate allergen information to customers.

Who is this course for?

• This course is perfect for all staff working in the hospitality sector

• Chefs & kitchen staff

• Front-of-house teams

• Managers and owners.

Whether you run a café, restaurant, or catering business, this training will equip your team with the knowledge to safely manage food allergens and provide excellent service to customers with specific dietary needs.

Same day digital certificate will be generated on completion of training to prove due diligence for your staff training records.

Duration 30 minutes online

Course Overview:
The Customer Care Awareness Course is designed to provide participants with a comprehensive understanding of the essential principles of excellent customer service. It focuses on building the skills needed to manage customer expectations, communicate effectively, and resolve conflicts. This course helps participants enhance their ability to create positive customer experiences that foster loyalty and satisfaction.

Course Content:

• Introduction to Customer Care

• Effective Communication Skills

• Handling Customer Complaints

• Creating a Customer-Centric Culture

• Problem Solving and Decision Making

• Using Technology to Enhance Customer Care

Who Is It Suitable For:
This course is ideal for individuals working in customer-facing roles, including:

• Employees in customer-facing roles

• Team Leaders

• Managers

 

• The course is suitable for both beginners seeking to learn the fundamentals of customer care and experienced professionals looking to refine their skills and improve their approach to customer service.

By the end of this course, participants will be equipped with the knowledge and practical skills needed to enhance their customer care capabilities and contribute to positive customer experiences within their organisation.

Same day digital certificate will be generated on completion of training to prove due diligence for your staff training records.