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Food & Drink Service

Serve customers by taking orders, serving food and preparing tables. Making customers feel welcome and comfortable is an important part of these roles.

Waiting staff greet customers as they arrive and show them to a table. They also provide menus, and take

food and drink orders. At the end of the meal they are responsible for collecting payment, and then ensuring tables are cleaned and tidied. Sometimes drinks orders are taken by specialist wine waiting staff.

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In person Courses to support career development

  • SVQ Level 2 in Food and Beverage Service

  • Elementary Food Hygiene

  • Wines and Spirits Education Courses

  • Personal Licence Holders course

  • Personal Licence Staff Training Course

  • MA Food and Beverage Service SCQF level 5

Online Training 

  • Customer care 

  • ​Allergen Awareness

  • Food & beverage service

  • Perfect coffee

  • Fire Awareness

  • COSHH

  • Manual Handling

  • H&S Awareness

Drinks Service

Bar staff, also known as bartenders or mixologists, work in pubs, clubs, wine bars, café bars and hotels. Their main duties can include:

  • Serving customers with drinks

  • exceptional product knowledge

  • Making Cocktails

  • Collecting payment

  • Serving bar snacks 

  • Serving hot and cold food at lunchtime and in the evening

An outgoing, pleasant personality is regarded as more important than qualifications by most employers. Experience of customer service is useful.

Usually have to be aged 18 or over to work in a bar.

In Scotland it is mandatory to have Staff Licensing Training.

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In person Courses to support career development

  • SVQ Level 2 in Food and Beverage Service

  • Elementary Food Hygiene

  • Wines and Spirits Education Courses

  • Personal Licence Holders course

  • Personal Licence Staff Training Course

  • MA Food and Beverage Service SCQF level 5

  • Online Training 

  • Customer care 

  • ​Allergen Awareness

  • Food & beverage service

  • Perfect coffee

  • Fire Awareness

  • COSHH

  • Manual Handling

  • H&S Awareness

Housekeeping

Housekeeping supervisors are responsible for
making sure that all the rooms are kept clean, tidy
and welcoming. They may supervise staff in their department and be responsible for encouraging effective teamwork.
A potential part of the role is to draw up shift rotas and allocate daily cleaning duties for the room attendants. Housekeepers inspect the rooms and make sure that all
standards have been met. They record any faults or damages and make arrangements for repairs to be carried out.
In Person courses to support career progression

  • SVQ Level 3 Hospitality Supervision and Leadership

  • SVQ Level 4 in Hospitality Management Skills

  • MA in Hospitality services SCQF level 5

  • One to One Training Skills

  • Health and Safety For Managers

  • Fire Warden

  • Emergency First Aid at Work

Hotel room attendants ensure that hotel rooms are clean, tidy and inviting for guests. This includes:

  • changing bed linen and towels

  • making beds

  • vacuuming floors

  • treating stains, for example carpet stains or damage to polished wood

  • replenishing stocks of guest supplies such as shampoo and soap

  • re-stocking drinks in the mini-bar

Courses to support career progression.​

  • SVQ Level 2 in Hospitality services

  • MA in Hospitality services SCQF level 5

  • Online courses

  • Customer care 

  • Fire Awareness

  • COSHH

  • Manual Handling

  • H&S Awareness

Reception

Hotel receptionists make guests feel welcome, deal with room bookings and cancellations, and handle requests

in an efficient and professional manner. Their duties usually include:

  • dealing with reservations and cancellations by phone, e-mail, letter, fax or in person

  • checking guests in, allocating rooms and handing out keys

  • checking guests out, preparing bills and taking payment

  • handling foreign exchange

  • taking and passing on messages

  • dealing with special requests from guests, such as ordering taxis, booking theatre trips, or storing valuables and luggage

  • answering questions about facilities in the hotel and the surrounding area

  • dealing with complaints or problems

Training Courses to support career development​

  • SVQ Level 2 Hospitality Services

  • SVQ Level 3 Hospitality Supervision

  • SVQ Level 4 Hospitality Management Skills

  • Effective Supervision and Leadership

  • Emergency First Aid at work

Online courses​

  • Customer care 

  • Fire Warden

  • Manual Handling

  • H&S Awareness

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